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FAQ

Welcome to the Au Luxury FAQ page. Here, you'll find answers to the most commonly asked questions about our products, ordering process, and policies. If you don't find what you're looking for, feel free to contact us!

FAQ

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1. What products does Au Luxury offer?

  • Au Luxury specializes in high-quality jewellery and luxurious accessories designed to enhance your taste and style.

2. How can I place an order?

  • Ordering from Au Luxury is simple! Browse our products, add your desired items to your cart, and proceed to checkout. We accept various payment methods to make your shopping experience as convenient as possible.

3. What is your return policy?

  • We want you to love your purchase! If you are not satisfied with your order, you can return it within 3 days of receipt. Please ensure that the items are unused and in their original packaging. For more information, visit our [Return and Refund Policy] page.

4. How do I track my order?

  • Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order directly on the carrier’s website or through our order tracking page.

5. Do you ship internationally?​

  • Unfortunately, not. At this time, we only ship within South Africa. We hope to expand our shipping options in the near future.

6. What if I receive a damaged or defective item?

  • We apologize for any inconvenience. If you receive a damaged or defective item, please contact our customer service team at auluxury@gmail.com within 3 days of delivery. We will arrange for a replacement or refund as quickly as possible.

7. Can I change or cancel my order?

  • Orders can be modified or canceled within 24 hours of placing them. If you need to make changes, please contact us immediately. Once an order is processed and shipped, we cannot make any changes.

8. How do I care for my Au Luxury products?

  • Each of our products comes with specific care instructions to ensure longevity and performance. Please refer to the product page or included manual for detailed care instructions.

9. Do you offer gift cards?

  • Yes, Au Luxury offers gift cards that are perfect for any occasion. Gift cards can be purchased on our website and are available in various denominations.

10. How can I contact Au Luxury for further assistance?

  • We’re here to help! You can reach us via email or call at auluxury@gmail.com, 0749244923 or through our contact form on the website.

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